Effective Date: August 30, 2026
These Terms of Use (“Terms”) govern all hauling, moving, and delivery services provided by Peerless NC (“PeerlessNC,” “we,” “us,” or “our”). By requesting a quote, booking a pickup, or using our services, you (“customer,” “you”) agree to these Terms.
1. Circumstances Outside Our Control
PeerlessNC is not liable for delays, missed windows, or other issues caused by weather, traffic, accidents, road closures, mechanical failure, or other circumstances reasonably outside our control. We will make reasonable efforts to notify you of any such delay as soon as we are aware of it.
2. How Items Are Transported
Items are transported as-is in an open or lightly-covered pickup truck bed. PeerlessNC does not wrap, pad, box, or otherwise specially protect items during transport, unless you have pre-packaged, wrapped, or padded the item yourself before handoff. If an item needs protection from scratching, denting, or other damage, it is your responsibility to prepare it accordingly before pickup.
3. Normal Wear and Minor Damage
Some scuffing, scratching, or minor wear can occur during ordinary hauling and loading, even with careful handling. This kind of normal wear is not independently compensated. If you want an item protected against this kind of damage, please wrap or pad it before we arrive.
4. Securing & Shifting of Items
Items placed in the open truck bed may shift during transport. You are responsible for ensuring your belongings are reasonably packaged and secured before pickup to help minimize movement-related damage. We will make reasonable efforts to load and secure items safely, but cannot guarantee against all shifting once the vehicle is in motion.
5. Small Items vs. Bed-Loaded Items
Small items — generally one or two pieces that fit inside the cab — may be handled differently than larger, bed-loaded items, since they travel inside the vehicle rather than in the open bed. Which category an item falls into, and how it will be transported, is determined at the time of pickup.
6. Refrigerated Appliances
Whether we can transport a refrigerator or other large appliance solo, or need additional help, is determined case-by-case when we review your request — this depends on the specific unit, access, and other job details, and is not a blanket restriction.
7. In the Rare Case of Damage
If damage does occur, PeerlessNC will work with you in good faith, on a case-by-case basis, to reach a fair resolution. This is not a guarantee of replacement, repair, or full compensation for any item.
8. Scheduling & Same-Day Requests
Quoted dates and times, including same-day service, are subject to confirmation. We confirm your requested date is actually available before your booking is final and before any payment is collected.
9. Questions
If you have questions about these Terms, or about how a specific item will be handled, contact us before booking at 737-337-5377.
These Terms may be updated from time to time; the version in effect at the time of your service applies.